Who is this article for?
This article is intended for coordinators, instructors, and managers who open an assessment to:
Review its content
Perform a test
Preview the assessment
Confirm the proctoring settings
Why does the synchronization remain in progress?
This issue may occur when Nexam is open in another browser tab or window.
If the browser puts one of these tabs to sleep, the synchronization process may remain associated with that tab. Video data transmission may then be interrupted, even if the technical requirements were successfully completed.
Resolve the issue
Follow these steps in order:
Close all other Nexam tabs and windows
Keep only one Nexam tab open
Wait a few moments for the synchronization to resume
If the message remains displayed, close your browser completely
Reopen Google Chrome or Microsoft Edge
Sign in to Nexam again using only one tab
Return to your test or preview
If you are unsure whether Nexam is open in another tab, restart your computer and sign in to Nexam again using only one tab.
If the issue persists
If you are performing a test or preview with no data that needs to be preserved, open Nexam in a private browsing window.
If the synchronization remains blocked, contact Nexam technical support and provide:
The name of your organization
The name of the assessment
The browser used
The type of test performed
How long the synchronization message has been displayed
A screenshot of the displayed message
Prevent the issue from happening again
When opening a proctored assessment to perform a test or preview:
Use Nexam in only one browser tab
Close all other Nexam windows before starting
Use an up-to-date version of Google Chrome or Microsoft Edge
Wait for the synchronization to finish before closing the browser