Why does this message appear?
This message may appear when Nexam detects that your evaluation is still open in another browser tab, window, or session.
This can happen if you have:
Opened Nexam in multiple tabs
Closed a tab without properly leaving the evaluation
Refreshed or reopened the browser
Tried to access the evaluation from another window
This mechanism helps prevent conflicts during the writing or monitoring of the evaluation.
What should you do?
Follow these steps in order:
Close all open Nexam tabs and windows
Go to https://app.nexam.io/
Sign in to your Nexam account
Open your dashboard
Click Resume evaluation
If the message still appears
If the message still appears after closing all Nexam tabs:
Close your browser completely
Reopen your browser
Go to https://app.nexam.io/
Sign in to your account
Click Resume evaluation
If the issue continues, restart your computer completely, then sign back in to Nexam.
If your exam is monitored
If your evaluation is monitored, Nexam may ask you to reactivate some shares after signing back in. Follow the on-screen instructions to reactivate:
Camera
Microphone, if required
Screen sharing, if required
Key takeaway
Close all Nexam tabs and windows before resuming the evaluation
Sign back in from your dashboard
Click Resume evaluation
Close the browser or restart your computer if the message continues
Reactivate the required shares if Nexam asks you to do so
If you are still blocked
If you still cannot resume your evaluation after these steps, contact Nexam technical support.