Why doesn’t my code work?
An invitation code may not work for several reasons.
It may be:
Already used
Expired
Copied incorrectly
Linked to an activation link that is no longer valid
Important: An invitation code is for one-time use only. Once your account is activated, the code can no longer be used.
Message: “Invitation code does not exist or has expired”
This message may appear if:
The code has already been used
The code has expired
The code was copied incorrectly
The activation link is no longer valid
If this message appears, do not create a new account. Start by checking whether your account is already activated.
If your account has already been activated
If your account is already activated, you must sign in directly to Nexam with your email address and password.
Sign-in page: https://app.nexam.io/connexion
If you do not remember your password, use the Forgot password option on the same page.
If you started activation but did not complete it
If you started activating your account but did not complete all the steps, the code may no longer work.
In this case, first try signing in directly to Nexam with your email address.
If you do not know your password, use the Forgot password option on the sign-in page.
If you do not receive a password reset email
If you do not receive an email after using the Forgot password option, the email address entered may not be recognized by Nexam.
Make sure you are using the full exact email address provided by your institution.
A shortened address or email alias may receive messages, but may not be recognized for sign-in.
If the code has expired
An invitation code is valid for 30 days.
If the code has expired and you cannot access your account, contact your evaluation coordinator or your institution to confirm whether a new invitation should be sent to you.
If you did not receive your code
If you did not receive your invitation code:
Check your inbox
Check your junk or spam folder
Make sure you are checking the correct email address
Confirm with your evaluation coordinator that you are registered
Confirm with your evaluation coordinator that the email address used is correct
The invitation email is sent from [email protected] and the subject line is Invitation to Nexam.
When to contact technical support
Contact Nexam technical support if:
You cannot sign in
You do not receive a password reset email
You believe you never completed activation
Your evaluation is coming soon
The error message continues to appear
You can write to [email protected]. To help us process your request, include:
Your first name
Your last name
The email address used
The error message displayed
The name of the course or evaluation
The date of your evaluation, if it is coming soon
Key takeaway
An invitation code can only be used once.
If your account is already activated, you must sign in directly with your email address and password.
If access is still impossible, use the Forgot password option or contact technical support.