What happens after submission?
When you submit your copy, the monitoring captures stop and your copy leaves the Writing status.
After submission, Nexam may display a Synchronization in progress page.
This step allows Nexam to receive the video segments recorded in your browser during the exam.
Why synchronization matters
During your exam, some video segments may be temporarily stored in your browser before being sent to Nexam.
Synchronization sends the segments that are still waiting to be transferred.
This step may take some time, depending on:
The length of the exam
The number of segments to send
The stability of your Internet connection
The performance of your device
What to do during synchronization
During synchronization, you must:
Keep your browser open
Keep your computer on
Keep your Internet connection active
Wait until synchronization is complete before closing the page
Avoid closing Nexam too quickly
Important: Do not close your computer, browser, or Internet connection while synchronization is in progress.
If synchronization is interrupted
If you close your computer, close your browser, or lose your connection before synchronization is complete, the transfer cannot continue during the interruption.
However, unsent segments may remain in the browser as long as they are still available locally.
To allow synchronization to resume, reopen Nexam using:
The same device
The same account
The same browser
If you closed Nexam too early
If you closed Nexam before synchronization was complete:
Reopen the same browser
Sign in to the same Nexam account
Use the same device as during the exam
Return to Nexam to allow synchronization to resume, if it is still possible
If you cannot restart synchronization or if an error message appears, contact technical support.
If the timer ends automatically
If you leave the writing environment without clicking Submit copy and the timer ends, your copy may move to Completed automatically.
In this case, some video segments may still be waiting to be sent.
Reopen Nexam with the same device, the same account, and the same browser to allow synchronization to resume if needed.
If your Internet connection drops
If your Internet connection drops during synchronization:
Restore your connection as soon as possible
Avoid changing devices if possible
Reopen Nexam with the same browser
Sign in with the same account
Wait for synchronization to resume, if it is still possible
Key takeaway
Synchronization may appear after submitting a monitored copy
It sends the video segments recorded during the exam
You must keep the browser open until synchronization is complete
If synchronization is interrupted, reopen Nexam with the same device, account, and browser
If the issue continues, contact technical support