Check your device compatibility and technical requirements before an assessment

Before you begin an assessment, Nexam checks that your device, browser, and connection can support it.

Some validations are performed for all assessments, with or without proctoring. Others apply depending on the proctoring settings configured for the session.

These validations help detect issues such as an unstable connection, insufficient upload speed, a network restriction, an upload problem, insufficient available space on the device, or a problem preventing the browser from properly saving the data required for the assessment.

If a blocking validation fails, you must resolve the issue before you can proceed to the assessment.

Start by clicking Run validation again in Nexam.

If the error persists, check the name of the requirement that is failing and follow the corresponding recommendations below. After each correction, run the validation again to confirm that the issue has been resolved.

We also recommend using an up-to-date version of Google Chrome or Microsoft Edge.

This validation confirms that your browser can connect to the Nexam platform over the Internet.

If this validation fails, first make sure your Internet connection is active. You can try opening other websites to confirm that your Internet access is working.

If you are using a VPN, temporarily disable it and run the validation again. Some browser extensions, such as ad blockers or privacy tools, can also block certain connections. You can temporarily disable them.

If you are using a school, institutional, or corporate network, a firewall may be blocking access to Nexam. In this case, contact your IT team.

This validation confirms that your browser can send data to Nexam.

If it fails, your connection may allow you to open Nexam while blocking the transmission of certain data. This type of restriction may be caused by a firewall, antivirus software, security software, or a browser extension.

Start by performing the same checks as for the connection to Nexam: Internet connection, VPN, extensions, and browser version.

If the issue persists, try another network, such as a mobile hotspot. This can help determine whether the issue is related to the network you are using.

The Upload speed validation measures your connection’s ability to send data to Nexam. It is performed for all assessments, with or without proctoring.

The results are interpreted as follows:

If the validation fails, close applications that are using significant bandwidth, check your Internet connection, and try another network when possible. Then click Run validation again.

These thresholds determine whether your connection allows you to proceed to the assessment. They do not replace Nexam’s general recommended technical requirements.

The Connection stability validation checks that exchanges between your device and Nexam remain functional during several consecutive checks.

It is performed for all assessments, with or without proctoring.

A connection can have good speed while still experiencing interruptions. If Nexam detects an unstable connection, the validation fails and access to the assessment is blocked.

If this validation fails:

This validation confirms that video data can be sent to the secure storage space used by Nexam.

It applies when video proctoring is required for the session. If it fails, video data may not be transmitted correctly during the assessment.

If you are using a school, institutional, or corporate network, a firewall or security policy may be blocking this transfer.

Try another network, such as a mobile hotspot. If the issue persists on a managed network, contact your IT team.

This validation checks whether the browser reports that enough space is available to temporarily store video data before it is sent to Nexam.

This space acts as a buffer. It is useful if your connection slows down or is interrupted during the assessment.

This validation applies when proctoring requires video data to be recorded.

To free up space, you can empty the Recycle Bin or Trash, delete large files, close unnecessary applications, or clear your browser cache.

It is preferable to use a normal browser window rather than a private browsing window. Some browsers limit the amount of available space in private browsing mode.

For some assessments with proctoring, Nexam also performs a validation called Data recording.

This validation complements the Available space check. A browser may report that enough space is available while still being unable to save data correctly.

The Data recording validation checks that Nexam can:

This validation is blocking when it applies. If it fails, you cannot proceed to the assessment until the issue is resolved.

The file required to perform the validation could not be downloaded. The issue may be related to your Internet connection, a firewall, or a proxy.

The Primary upload and Secondary upload validations may also fail in this situation.

The browser is unable to save the data. This may be caused by insufficient disk space, corrupted storage, or site data being blocked by a privacy extension, antivirus software, or an organizational policy.

The data was saved successfully, but it cannot be read back. The storage may be unstable or corrupted.

The data was read back incomplete or altered. This may indicate an issue with the device’s local storage.

The Data recording validation can detect a storage issue that is already present when the assessment is opened. It cannot detect a failure that occurs later during the assessment.

This validation confirms that no other Nexam tab is already open while you are preparing to begin the assessment.

If another Nexam tab is detected, access to the assessment is blocked until that tab is closed.

This validation helps prevent issues that may occur when the browser puts a tab to sleep during a proctored assessment.

If this validation fails, close all other Nexam tabs open in your browser, then run the validation again.

If you are not sure whether another Nexam tab is open, completely close your browser, reopen Nexam in a single tab, and run the validation again.

Possible message displayed: Another Nexam tab is open. Close it before continuing.

If the issue continues after these checks, send the following information to technical support:

This information will help the support team assist you more quickly.