Error message: “Oops! Check your configurations”
This message appears when your system does not meet the minimum requirements to access the platform. Here are common causes and how to fix them.
1. Check your Internet connection
An unstable connection is often the source of the error. Make sure:
You are using a wired (Ethernet) connection, if possible
Your speed is at least 10 Mbps for both download and upload
No other devices are heavily using your bandwidth during the session
Go to the Validate your device section in Nexam and run a speed test. Then refresh the page.
2. Check your corporate network settings
If you are using a work or institutional network:
Ensure that nexam.io is whitelisted by your firewall
Disconnect from any active VPN that may restrict access
If needed, switch to a personal or home network and refresh the page
3. Temporarily disable security software
Some antivirus or firewall tools (like McAfee, Norton, or Avast) may block the platform.
Temporarily disable your security suite
Refresh the Nexam page and try accessing the platform again
Re-enable your antivirus after confirming access
Need help?
If the issue persists, contact our technical support team at [email protected]. Include your name, email, device type, and a screenshot of the error message if possible.