Always visible, in every context
The Identity tab is a permanent element of Nexam’s navigation menu.
It’s an integral part of the platform and remains visible to all users, across all organizations and all session contexts.
There is no configuration or condition that hides this item.
Even when no session requires identity validation, the icon always stays visible in the side menu.
What changes: dashboard call-to-actions
Only the call-to-actions on the dashboard are dynamic:
If an exam requires identity validation, the participant will see a notification on their dashboard and can start the validation process from the Identity tab.
If identity validation isn’t required, the participant has no action to take — the Identity icon can simply be ignored.
💡 Tip
If an organization does not use monitoring or identity validation, it’s normal that:
the Identity tab is visible but inactive;
and the user’s identity status appears as not validated.
No action is required this is the expected system behavior.
If you have questions about the identity validation process, see the article: Validate your identity before an exam.