Session timeout period
To protect user data, Nexam automatically ends inactive sessions after 48 hours. If no activity is detected during that period, the session expires.
The following message will appear:
“Invalid or expired session, please log in again.”
Only one active session at a time
Nexam allows only one active session per browser. If a user tries to log in from another tab or browser while a session is already active, the previous session will be automatically disconnected.
The same error message will appear:
“Invalid or expired session, please log in again.”
Best practices
If you are logged out, simply reconnect at https://app.nexam.io/connexion.
Avoid opening the platform in multiple windows or browsers at once.
If using a shared computer, make sure to log out when you're done.